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A list of the most common questions and answers that we get here at ZenSports

John Dulay avatar
Written by John Dulay
Updated over a week ago

Downloading the app

1. Where can I download the ZenSports app?

You can get started with ZenSports by downloading our app from our website :

ZenSports Bet App:



Once you download the app, you'll be able to create an account.

2. I’m unable to find the ZenSports Bet app in the Play Store. Why?

Google only recently began allowing regulated gambling apps to be in the Play Store. As such, ZenSports is not yet available in the Play Store, but will be in there soon. In the meantime, you will need to download the Android app APK directly from the ZenSports website at:

3. Does ZenSports currently have a web app?

Not at this time, but both a mobile and desktop web app will be coming soon.

Creating an account

1. I forgot to enter my referral code while creating my account. Where can I enter the code after creating my account?

You MUST redeem the referral code during the account creation process. You can NOT redeem a referral code after the account has been created. There are NO exceptions to this unfortunately.

2. Are customers allowed to create multiple accounts?

No. Multiple accounts are not allowed. Signing up for multiple accounts using different email addresses for any reason is strictly prohibited.

We do full KYC/AML checks on all customers, and if you’re caught trying to cheat

by signing up for multiple accounts, all of your bonuses will be

forfeited, and you’ll be banned from the ZenSports platform.

In addition, any attempt to create multiple ZenSports accounts will be reported to the authorities and could result in prosecution to the fullest extent of the law.

3. My jurisdiction is restricted from placing bets on ZenSports. Can I still download the ZenSports Bet app and create an account?

Users located in restricted regions can still download the Android app and create an account, but won't be able to wager with it - you'll be blocked from depositing funds or placing bets.

You can find the comprehensive list of jurisdictions allowed to deposit funds and place bets in ZenSports here:

4. I received a “location not found” error message while creating my account. What does this mean?

This means you have not given ZenSports access to your location settings from your phone. This setting MUST be enabled to use the app.

To fix this, you'll need to follow these 3 steps:

  • Uninstall the ZenSports app.

  • Turn on the location authorization within the Settings of your phone.

  • Reinstall the ZenSports app.

Doing this will then allow your phone to authorize ZenSports to access its location.

KYC / AML verification

1. Is KYC/AML verification required to use ZenSports?

2. I’ve completed the KYC/AML verification but haven’t heard back from you. What’s next?

This could be due to a (i) Pending KYC status, or a (ii) Failed KYC status.

- Pending: If your KYC has been pending for less than 24 business hours, please allow enough time for review. A review typically takes a few minutes but could take longer. If your KYC has been pending for more than 24 hours, feel free to reach out to our support team at [email protected] and we’ll look into what’s going on.

- Failed: If your KYC verification was unsuccessful, you will not be able to deposit funds or place bets within ZenSports.

Funding / Depositing into your ZenSports account

1. What currencies can I deposit into my account?

We only accept deposits in US dollars via Sightline, Wire Transfer, and Paper Checks. More info on on deposits can be found HERE.

2. I’ve made a deposit via Sightline but my ZenSports account hasn’t been credited yet.

After making a deposit via Sightline, you must then take the additional step of transferring those funds into your ZenSports wagering account. More info on this can be found HERE.

3. What is the minimum deposit amount?

ZenSports has no minimum deposit amount but there is a $1 minimum to place a bet.

Wagering in ZenSports

1. Which jurisdictions is ZenSports currently operating in?

ZenSports is currently only available for depositing funds and placing bets in the State of Tennessee.

2. What about other states and jurisdictions?

You can still download the ZenSports Bet US app and create an account anywhere in the United States, however, you will not be able to deposit funds or place any bets in the app outside of Tennessee at this time. We will be looking to launch in more jurisdictions in the future.

Withdrawals from ZenSports

1. How long will it take to process my withdrawal?

Once a withdrawal request is submitted from your ZenSports wagering account into your ZenSports Play+ (Sightline) account, you should see your funds instantly in your Sightline account.

From there, you can either:

  1. Use your ZenSports Play+ debit card to instantly make purchases worldwide.

  2. Withdraw from your ZenSports Play+ (Sightline) account into your bank account or debit card. Processing times for such requests depend on your bank but generally settle within 1 to 2 business days.

Wire Transfer withdrawals are generally processed within 24 hours, however ZenSports reserves the right to take up to 5 business days to process such withdrawal requests, depending on the amount of the withdrawal request and the recipients bank. Read more about Wire Transfer Withdrawals here.

Bonus Opportunities

1. Does ZenSports offer a Welcome promotion or bonus?

Yes! ZenSports offers a No Danger First Wager Bonus. If your first bet on ZenSports loses, get reimbursed for the amount of your bet, up to $100! Read more about the No Danger First Wager Bonus here.

2. Does ZenSports have a program for VIP Customers?

Yes, ZenSports launched our official VIP Program in November 2023. The program offers unique rewards and incentives for VIPs -- customers can reach new levels based on their play each month -- Pro, All Star, and Hall of Fame.

If you are interested in learning more about the ZenSports VIP Program or wish to apply, you can learn more here.

3. What other kinds of bonuses can I earn?

ZenSports continuously offers promotions and contests to our customers, including our Scavenger Hunt promotion, additional No Danger Wager opportunities, and special promotions that are sent to customers via email and on our social media channels.


1. I’m a new customer of ZenSports. Where can I learn about your product?

We offer lots of great ways for you to learn how to use ZenSports:

No matter what your needs are, we've got you covered!

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