Wire Withdrawal Instructions
This support article assumes that you've already passed KYC verification since ZenSports requires that all customers pass KYC/AML verification before depositing funds via wire transfer. If you have not already passed KYC verification, you will need to do that first before proceeding to deposit funds via Wire Transfer.
Send an email to [email protected] with the subject line of Wire Transfer Withdrawal Request. Include your name and email address in the subject line of your email. Include a completed version of the ZenSports Wire Transfer Form in your email request.
Remember to include the required documentation to verify your bank account in your email. If you do not, you will be asked to provide the following by Customer Support:
Image of bank statement (screenshot, PDF, etc.) reflecting
Name
Address
Account number
Image of bank account routing number
Note: All of the above must match that of the ZenSports account holder of record. This process is required each time a request for wire transfer services is made.
Be sure that you send the request email from the same email address that's on file with your ZenSports account and that your address and date of birth are the same as in your ZenSports account.
Only wire transfers received between 9:00 AM and 5:00 PM EST Monday - Friday will be reviewed by our team on the same day which they are received. Any wire transfer requests received outside of this time frame will be reviewed on the following business day.
Any costs incurred to ZenSports directly from our bank for processing a wire transfer will be deducted from the amount added to your account. This amount is usually $10 - $25.
Outgoing wire transfers from withdrawal requests will be sent within 5 business days of the request, excluding weekends, US holidays, and other observed banking holidays. Generally speaking, you should then receive the wire transfer into your bank account 24 business hours after we send it. However, processing times by your bank may vary.