If you haven't yet read why you need to get KYC/AML verified or the different KYC/AML verification options, please read the following support article first:
The rest of this support article will cover how to get KYC/AML verified when withdrawing funds or depositing funds through the integration we have with Mitek.
REMINDER: the KYC/AML verification is a global verification within ZenSports, which means if you go through that verification, you're automatically verified for everything within ZenSports -- depositing or withdrawing US Dollars.
Step 1
To initiate the KYC verification process, tap on "Funds" on the main page then select "KYC verification".
Step 2
The KYC verification process consists of three easy and quick steps.
Document type selection: You will need either a Driver's license, Government issued ID, or Passport to complete the process. You only need one of the three documents to complete the KYC process.
Capture ID document: You will be required to capture a picture of both the front side and backside (except for passports) of the document you selected in number 1 above.
Capture Selfie: You will be required to capture a selfie of yourself to complete the verification process.
When you're done reading the text on this page, tap "Next" to continue.
Step 3
Select the document type you wish to use, then select your country and tap on "Next".
Step 4
You will then be taken to the Document Capture Screen. To make this a smooth process, make sure that you;
Use a dark background: center the document on a dark surface before capturing the image
All four corners of the document are inside the frame shown on your phone's screen
There is enough amount of light with no glare on the document.
Tap "Next" when you're ready to take a picture of the document. There are two options for capturing a picture of your document;
Auto: This is the default option and you will be guided by the on-screen instructions on how to position your document. The ZenSports app will automatically capture your document when all the 3 requirements above are met.
Manual: The ZenSports app will allow you the option to manually capture a picture of your document if the app is unable to do so after multiple tries.
Step 5
After you're done with the front side of your document, you will be required to capture the backside also. This step will apply only if you selected either a Driver's License or a Government ID. You will not be required to capture the back side of your document if you're using a Passport.
To make this a smooth process, make sure that;
Use a dark background: center the document on a dark surface before capturing the image
All four corners of the document are inside the frame shown on your phone's screen
There is enough amount of light with no glare on the document.
Tap "Next" when you're ready to take a picture of the document. There are two options for capturing a picture of your document;
Auto: This is the default option and you will be guided by the on-screen instructions on how to position your document. The ZenSports app will automatically capture your document when all the 3 requirements above are met.
Manual: The ZenSports app will allow you the option to manually capture a picture of your document if the app is unable to do so after multiple tries.
Step 6
After capturing the backside of your document, the next step is to take a selfie of your face. Before proceeding with this step, make sure that you;
Stand against a plain background.
You have no hats, glasses, scarves, or hair covering your face.
No mask.
Center your face inside the oval shape frame on your phone.
Keep your phone in front of you and keep your face straight.
Hold your phone still when ready.
There are two options for capturing a picture of your face;
Auto: This is the default option and you will be guided by the on-screen instructions on how to position your face. The ZenSports app will automatically capture your face when all the 6 requirements above are met.
Manual: The ZenSports app will allow you the option to manually capture a picture of your face if the app is unable to do so after multiple tries.
Step 7
The final step is the "Review" page. Check and make sure that all pictures submitted are legible and ok. If you'd like to recapture one or more of the pictures on this page, tap on the back arrow at the top left corner of your screen to go back and retake this image.
If you're satisfied with the pictures captured, tap on "Submit".
After a few seconds of tapping on "Submit", you will receive a confirmation message letting you know that we've received your KYC information.
If for some reason we did not receive your KYC information after tapping on "Submit", we'll let you know. You can then retry the process again.
Step 8
The verification can take as quickly as a minute if you passed the automatic document check. If you fail that, your KYC will go to a manual review which could take a few hours. Either way, you will get notified of the status of your verification as soon as it's been completed.
The KYC verification tab on the "Funds" page will remain grayed out if your documents are pending KYC/AML verification.
