This support article assumes that you've already passed KYC verification and created your Play+ account since ZenSports requires that all customers pass KYC/AML verification and create a Play+ account before depositing funds via wire transfer. If you have not already passed KYC verification or created your Play+ account, you will need to do that first before proceeding to deposit funds via Wire Transfer.
ANY WIRE TRANSFERS RECEIVED WITHOUT HAVING ALREADY PASSED KYC VERIFICATION OR CREATING A PLAY+ ACCOUNT WILL NOT BE CREDITED TO YOUR ZENSPORTS WAGERING ACCOUNT AND WILL BE PROMPTLY RETURNED BACK TO YOU.
Please follow the wire instructions below carefully. Most importantly, be sure to include your name and email address in the Reference / Memo line and make sure that it matches the name and email address in your ZenSports account. Once the wire is received, we'll credit your ZenSports account with the funds and you'll see a "Deposit Wire" transaction in your Transactions List.
Wire Deposit Instructions
420 Montgomery Street, San Francisco, CA 94104
KeyStar TN, LLC DBA ZENSPORTS
78 SW 7th Street Suite 500, Miami, FL 33130
Reference / Memo Line:
Include your name and email. For example: Joe Smith, [email protected]. Please be sure that the name on your wire transfer matches the name on your ZenSports account.
NOTE: There are NO limits when depositing funds into ZenSports via wire transfer.