If you haven't yet read why you need to get KYC/AML verified or the different KYC/AML verification options, please read the following support article first:
The rest of this support article will cover how to get KYC/AML verified through the integration we have with Shufti Pro.
Step 1
To initiate the KYC verification process, tap on "Funds" on the main page then select "KYC verification":
Step 2
Enter your mailing address, phone number, and social security information on this page, then tap on the "Save" tab at the top right corner of your screen when you're done.
You will then be taken to the Shufti Pro integration to begin uploading your identity documents and to take a selfie:
Document type selection: You will need either a Driver's license, Government issued ID, or Passport to complete the process. You only need one of the three documents to complete the KYC process.
Capture ID document: You will be required to capture a picture of both the front side and backside (except for passports) of the document you selected in number 1 above. For a passport, you just need to capture a picture of the main photo page.
Capture Selfie: You will be required to capture a selfie of yourself to complete the verification process.
Step 3
Select your country of residence and choose a document type for verification:
Note: You will be required to capture a screenshot of the frontside and backside of your document if you select either an ID card or Driving License. You won't be required to capture a screenshot of the backside of your ID if you select a Passport.
Step 3
Select how you want to submit the identity document. You can select to either
Capture an image of the document using your mobile phone.
Upload a saved image of the document.
Step 4
You will be taken to the Document Capture Screen or document upload screen. To make this a smooth process, make sure that you;
Use a dark background: center the document on a dark surface before capturing the image
All four corners of the document are inside the frame shown on your phone's screen
There is enough amount of light with no glare on the document.
There are two options for capturing a picture of your document:
Auto: This is the default option and you will be guided by the on-screen instructions on how to position your document. The ZenSports app will automatically capture your document when all the 3 requirements above are met.
Manual: The ZenSports app allows you the option to manually capture a picture of your document by tapping the circle button beneath the document capture box.
We recommend that you use the auto-capture method by hovering the camera on your phone over the document until the app captures an image of your document.
Frontside of Document:
Take from your camera option:
You will be required to capture the front side of your ID Card, Driver's License, or Passport. Read the instructions on the page on how to capture/upload the image, then tap on the "X" icon at the top right side:
Position the square field directly over the document such that all four corners of the card are visible within the box. The auto-capture feature will automatically capture the document if the image is clear. You can also use the manual capture button directly below if the auto-capture feature fails to capture your document after multiple attempts:
After capturing the image, a confirmation screen will show up and you can either accept the image and continue OR retake the image if its blurred and all sides of the document aren't visible:
Upload from your device option:
Tap on "Browse" to upload a file from your mobile device. This should be a file that contains an image of the front side of the document:
After uploading the front side of your document, a confirmation screen will show up and you can either accept the image and continue OR upload the document if it's blurred and all sides of the document aren't visible:
Backside of Document
After you're done with the front side of your document, you will be required to capture or upload the backside of the document also. This step will apply only if you selected either a Driver's License or a Government ID. You will not be required to capture the back side of your document if you're using a Passport.
Take from your camera option:
Position the square field directly over the document such that all four corners of the card are visible within the box. The auto-capture feature will automatically capture the document if the image is clear. You can also use the manual capture button directly below if the auto-capture feature fails to capture your document after multiple attempts:
After capturing the image, a confirmation screen will show up and you can either accept the image and continue OR retake the image if it's blurred and all sides of the document aren't visible:
Upload from device option:
Tap on "Browse" to upload a file from your mobile device. This should be a file that contains an image of the front side of the document:
After uploading the back side of your document (Driver's License or ID Card), a confirmation screen will show up and you can either accept the image and continue OR upload the document again if it's blurred and all sides of the document aren't visible.
Step 6
After capturing the backside of your document, the next step is to take a selfie of your face. Before proceeding with this step, make sure that you;
Stand against a plain background.
You have no hats, glasses, scarves, or hair covering your face.
No mask.
Center your face inside the oval shape frame on your phone.
Keep your phone in front of you and keep your face straight.
Hold your phone still when ready.
There are two options for capturing a picture of your face;
Auto: This is the default option and you will be guided by the on-screen instructions on how to position your face. The ZenSports app will automatically capture your face when all the 6 requirements above are met.
Manual: The ZenSports app allows you the option to manually capture your selfie by tapping the circle button beneath the oval selfie capture box.
We recommend that you use the auto-capture method by hovering the camera on your phone over your face until the app captures your selfie.
Step 7
The final step is the "Verification" page. This may take a few seconds to a few minutes:
If your KYC verification was successful, you will see this page:
However, if your KYC verification was unsuccessful, you will see a "Verification unsuccessful" page with a reason why your KYC failed. The app will then give you the option to retry your verification.
Step 8
The KYC verification tab on the "Funds" page will remain grayed out if your documents are approved and your KYC was successful:
