Gaming and legal regulations require that we verify you are who you say you are, that you're not a criminal laundering money through ZenSports for nefarious purposes, etc. This means that ZenSports is responsible for collecting "Know Your Customer" (KYC) and "Anti Money Laundering" (AML) documentation from you before you can withdraw cryptocurrency funds from ZenSports or before you can deposit/withdraw fiat funds via debit card or wire transfer.
All customers that wish to withdraw cryptocurrency funds from within ZenSports or deposit/withdraw funds via debit card/wire transfer must first go through KYC/AML verification. ZenSports has partnered with Shufti Pro to process cryptocurrency withdrawal verifications and with Prime Trust for all debit card/wire transfer deposit/withdrawal verifications. We've integrated both verification processes directly within the ZenSports app, so you never need to leave and go somewhere else to get KYC/AML verified.
The KYC/AML verification via Prime Trust when depositing/withdrawing funds via debit card/wire transfer is a global verification within ZenSports, which means if you go through that verification, you're also automatically verified for withdrawing cryptocurrency funds. However, the KYC/AML verification via Shufti Pro when withdrawing cryptocurrency funds is only valid for withdrawing cryptocurrency funds. If you then later choose to deposit funds via debit card or wire transfer, you will be required to go through Prime Trust's KYC/AML verification.
The reason for this is that there are very very strict banking regulations when it comes to any kind of fiat transactions, and those require its own special verification. Conversely, if you go through that stricter KYC/AML verification, you're good to go on withdrawing cryptocurrencies.
We also offer a separate verification method for withdrawing cryptocurrency funds outside of our app via Yoti. However, that method requires a few manual steps on your end to submit information and a few manual steps on our end to approve the verification, so we recommend sticking with the Shufti Pro and Prime Trust integration methods in our app.
If you ever have any questions or problems in getting verified, just chat with us in the app or on our website.
How To Get Verified
Check out the following support articles for the step-by-step instructions on getting KYC/AML verified based on the corresponding method that you choose: