NOTE: The limits below apply ONLY to withdrawals made through Play+. There are NO limits when withdrawing funds from ZenSports via wire transfer or paper check.
Withdrawal limits for Play+ refer to the amount that customers may withdraw from their Play+ account to their bank account or the limits that customers may withdraw using their ZenSports Play+ Discover Debit Card for Point of Sale (POS) debit card purchases and ATM cash withdrawals. There are different limits depending on whether the customer is a Standard Play+ customer or a VIP Play+ customer, along with the amount of time that has elapsed since the last withdrawal.
Play+ uses a rolling limit counter, which means that if you make a withdrawal on Monday at 2:00pm Eastern Time and you reach your daily withdrawal limit, you'll need to wait till Tuesday at 2:00pm Eastern Time to make another withdrawal. Or if you reach your 7 day limit, you'll need to wait until the following Monday at 2:00pm Eastern Time before making another withdrawal, etc.
Here is a summary of the Play+ maximum account limit. This is the total amount of funds that users are allowed to have in their Play+ account at any time.
| Standard customer | VIP customer |
Maximum amount | $25,000 | $100,000 |
Here is a summary of Play+ withdrawal limits when making a withdrawal from your Play+ account to your bank account:
Frequency | Standard customer | VIP Customer |
Maximum amount per transfer | $2,000 | $100,000 |
Daily Frequency | 1 | 1 |
Weekly Frequency | 2 | 2 |
Monthly Frequency | 4 | 4 |
Here is a summary of Play+ withdrawal limits when making a Point of Sale purchase using your ZenSports Play+ debit card:
Frequency | Standard customer | VIP Customer |
Maximum amount per 24 hours | $5,000 | $5,000 |
Maximum transactions per 24 hours | 10 | 10 |
Here is a summary of Play+ withdrawal limits when making an ATM cash withdrawal using your ZenSports Play+ debit card:
Frequency | Standard customer | VIP Customer |
Maximum amount per ATM withdrawal | $500 | $1,000 |
Maximum amount per 24 hours | $500 | $1,000 |
Maximum transactions per 24 hours | 5 | 5 |
Play+ will automatically upgrade high-volume depositing customers from Standard to VIP status within 60 days after beginning to make deposits (and oftentimes, sooner than 60 days). However, if you're currently a Standard customer and would like higher limits and to reach VIP status sooner than what is automatically granted to you, you can submit a manual request to ZenSports to request VIP status from Play+. To manually request Play+ VIP status, simply send an email to [email protected] with your first and last name and email address associated with your ZenSports account, and ZenSports will reach out to Play+ on your behalf to request VIP status. Decisions for manual requests are generally made within 72 business hours (excluding weekends and holidays).
If you're interested in making a wire transfer withdrawal instead of a Play+ withdrawal, click HERE.
If you're interested in making a paper check withdrawal instead of a Play+ withdrawal, click HERE.