ZenSports currently processes all withdrawal requests manually. Our goal is to eventually allow for automated withdrawals. However, until that is in place, please note that all withdrawal requests are manually processed by a live human in our accounting department at our headquarters in San Francisco, California.
BTC and USD withdrawals get processed within 24 business hours, excluding weekends and U.S. holidays.
SPORTS token withdrawals get processed within 12 business hours as an added perk for using SPORTS tokens, so you can receive your funds faster by withdrawing in SPORTS.
You will receive an email back from us once your withdrawal has been processed. Please do not send follow-up support requests to us prior to 24 business hours expiring for BTC and USD withdrawals, as that will only delay us even further in processing your withdrawal. Don’t worry, we haven't forgotten about you, your withdrawal request hasn't been lost, and so you can just relax :) If you haven't received your withdrawal after 24 business hours for some reason, let us know and we will check on it for you.
List of U.S. holidays when withdrawals will NOT be processed:
New Year's Day (January 1st)
President's Day (third Monday in February)
Memorial Day (last Monday in May)
Independence Day (July 4th)
Labor Day (first Monday in September)
Thanksgiving Day (fourth Thursday in November)
Day after Thanksgiving (fourth Friday in November)
Christmas Eve (December 24th)
Christmas Day (December 25th)
New Year's Eve (December 31st)