However, we only allow customers two attempts for getting KYC/AML verified in our app via Shufti Pro before we require you to go through our alternative KYC/AML method using Yoti (the reason for this is that Shufti Pro charges us even for failed verifications, and we've seen customers attempt to get verified dozens of times!).
After 2 failed attempts in our app, you will be prompted to get KYC/AML verified outside of ZenSports via Yoti.
To submit your verification via Yoti, follow these steps:
Download the Yoti mobile app from their website (Android or iOS):
Create a Yoti account after you've downloaded the app, and upload the required documents and information. Click HERE to see a list of documents that Yoti accepts based on your country.
Click the button below to get verified via the ZenSports KYC/AML verification page:
Submit your Yoti profile via the above ZenSports verification page.
Send an email to us at [email protected] or chat with us in the app and let us know once you've submitted the above KYC/AML verification info via our Yoti page. We'll then manually take care of approving your KYC/AML verification within ZenSports. 😊