The information below is subject to be updated at any point in time by ZenSports. All ZenSports customers are responsible for understanding this content at all times.
As a decentralized betting platform, ZenSports can't require Makers or Takers to agree on how to handle the settling of bets. However, given that ZenSports is currently the arbitrator in handling all disputes, we can provide guidelines as to how we'll rule on all disputes based on some of the most common outcomes that may be open to some interpretation.
You are ultimately responsible for submitting correct results as the Maker and not submitting incorrect disputes as the Taker, regardless of whether or not you understand these guidelines and how ZenSports will resolve disputes. You are bound by the final resolution/decision of all disputes.
Should you have any questions in advance as to how to submit results as the Maker or what types of bets you should/shouldn't submit disputes for as a Taker, you can always chat with us or email [email protected] for further clarification.
Below are some of the most common outcomes that may be open to interpretation, and how ZenSports recommends that you interpret such outcomes, since this is how ZenSports will resolve disputes. This is by no means an exhaustive list.
Straight Up Win (Moneyline)
A Straight Up Win (Moneyline) bet is once in which you are picking a team or player to win head-to-head against another team or player without any handicaps or point spreads. The team/player must win outright without any changes in the score in order for you to win the bet. If the team/player that you pick does not win outright, the bet outcome is a loss.
Jacob Johnson creates a National Basketball Association bet for the Milwaukee Bucks to Straight Up Win (Moneyline) against the Indiana Pacers. The final score of the game is Milwaukee Bucks 124, Indiana Pacers 106. Because 124 is more than 106, the Bucks are considered the outright winner, and Jacob wins the bet.
In the same bet above, now let's say the final score is Indiana Pacers 112, Milwaukee Bucks 111. Because 111 is less than 112, the Bucks lose the game outright, the Pacers win the game outright, and Jacob loses the bet.
**Because Straight Up Win (Moneyline) bets are designed to have one specific winner and one specific loser, these bet types should never be created for leagues/games where the event can have a potential "Tied" outcome. Instead, if a league/game has the opportunity for a Tied outcome, a Point Spread bet should be created instead. This eliminates the opportunity for a Tied outcome. If you want to bet that a team will win outright in an event where a Tied outcome can happen, a Point Spread bet with a Minus 0.5 Point Spread should be created. If you instead want to bet that a team will either win or Tie, then a Point Spread bet should still be created, with a Plus 0.5 Point Spread. See below for more details on how Point Spread bets work.
If a Straight Up Win (Moneyline) bet is created and accepted, and the game/event ends in a tie, then the Maker should submit the results as "It was a Tie".
Point Spread Bets
A Point Spread bet is one in which you need to subtract or add a certain number of points/runs/goals to a team's final score in order to get the true final score for the purposes of the bet. If a particular team is "minus" X number of points/runs/goals, then when the game is over, you need to subtract that amount from that particular team's final score. If a particular team is "plus" X number of points/runs/goals, then when the game is over, you need to add that amount to that particular team's final score. After subtracting or adding the minus/plus amount to that particular team's score, you then use that final score to determine who "won".
John Smith creates a National Football League bet, with the the Green Bay Packers at minus 6.5 points when playing against the Chicago Bears.
The final score of the game is Green Bay Packers 27, Chicago Bears 20. In order to determine whether John wins the bet or not, you need to subtract 6.5 points from the Packers score in order to get the true final score for the purposes of settling the bet results. When subtracting 6.5 points from the Packers score, you get a new final score of Green Bay Packers 20.5, Chicago Bears 20. Since 20.5 is greater than 20, the Packers still win the game, and John wins the bet.
In the same bet above, now let's say the Packers win 26-20 instead of 27-20. After subtracting the 6.5 points from the Packers score, they are now left with only 19.5 points. Which is less than the 20 points that the Bears have. In this situation, John loses the bet.
Adam Nelson creates a Premier League soccer/football bet with Manchester United at minus 0.5 goals when playing against Liverpool.
The final score of the game is Manchester United 1, Liverpool 1. In order to determine whether John wins the bet or not, you need to subtract 0.5 points from Manchester United's score in order to get the true final score for the purposes of settling the bet results. When subtracting 0.5 points from Manchester United's score, you get a new final score of Manchester United 0.5, Liverpool 1. Since 0.5 is less than 1, Manchester United ends up with fewer goals than Liverpool for the purposes of settling the bet, and Adam loses the bet.
In the same bet example above, now let's say Adam took Manchester United at plus 0.5 goals. Then even in a tie score of 1 to 1, Manchester United would end up with 1.5 points after adding in the 0.5 goals from the point spread bet, and in this situation, Adam wins the bet.
**If after subtracting or adding the point spread amount to a team's final score, the final score for the bet results in both teams being TIED, then the result of the bet should be submitted as a "Tie" (see Responsibilities, Penalties, & Rewards As A Decentralized Betting System for how the winnings for Tied results are paid out).
An Over/Under bet is one in which you're betting that a certain outcome will be more or less than a specific pre-determined number. The outcome could be the number of points scored, number of home runs hit, number of three pointers made, or practically any other bet type where you can choose to bet whether the outcome will be more or less than a specific number. Unlike point spread bets, no subtracting or adding of numbers is required to settle an over/under bet.
John Smith creates a National Basketball Association bet for the Milwaukee Bucks and Los Angeles Clippers to score over 211 points between both teams combined.
The final score of the game is Milwaukee Bucks 109, Los Angeles Clippers 106. When adding up both teams scores, the combined total of points is 215, which is over the 211 points as stated in the bet. As such, John Smith wins the bet.
In the same bet above, now let's say the final score is Bucks 105, Clipper 86. When adding up both teams scores, the combined total of points is 191, which is under the 211 points as stated in the bet. In this situation, John loses the bet.
**If the final number ends up being exactly that of the over/under target number, then the result of the bet should be submitted as a "Tie" (see Responsibilities, Penalties, & Rewards As A Decentralized Betting System for how the winnings for Tied results are paid out). In the above example, if the final score is Bucks 106, Clippers 105, and the total ends up being exactly 211, then the result of the bet is a Tie.
The only exception to this is the Maker of the bet chooses for the outcome to be exactly a specific number. In that case, hitting that number exactly wins, and not hitting that number exactly loses.
Overtime always counts in every possible instance and every possible bet type. You should always include overtime in your final score and/or stats.
Time Changed, Postponed, or Cancelled
ZenSports offers a "Time Changed, Cancelled, or Postponed" option when submitting results, and this option should be used when submitting results for an event in the following situations:
- The start time of the event was moved by more than 10 minutes to an earlier time than the official event start time listed in ZenSports and the bet was accepted after the new start time. IMPORTANT: if an event starts more than 10 minutes earlier than the official start time listed in ZenSports and the bet was accepted before the new start time, then the bet has action and "Time Changed, Cancelled, or Postponed" should not be used.
- The start time of the event was moved, suspended, or postponed by more than 12 hours after the official event start time listed in ZenSports.
- For single day events (most sports), the event doesn't finish until 24 or more hours after the official event start time listed in ZenSports. This is because the Maker only has 24 hours from the start time of single game events to submit results.
- For multiple day events, such as golf or tennis tournaments, the event doesn't finish until 24 or more hours after the start time of the last day of the event. Again, this is because the Maker only has 24 hours from the start time of the last day of multi-day events to submit results.
- Results are not available for an event by the scheduled expiration time for submitting results (usually only happens in Esports). For single day events, this is 24 hours after the official event start time listed in ZenSports. For multiple day events, this is 24 or more hours after the start time of the last day of the event.
- Bets accepted by Takers after the event has officially ended (for any reason).
- The event was outright cancelled and wasn't played.
John Smith creates a bet on April 10th for a Dota 2 match between Wolf and Team Rockets that according to the ZenSports app, is scheduled to start on April 11th at 8:00pm. Unbeknownst to John (and ZenSports), the two teams decide to start their match at 5:00pm on April 11th instead of 8:00pm (3 hours early).
John set the bet to automatically close out to any new Takers as of the start time of the game, John is trusting that Takers will not be able to accept the bet after the start time of the game. But because the game started early without anyone knowing it, the bet never closed out automatically and is now available for Takers to accept after the game has started (and even after it has ended).
Sam Smith accepts the bet at 5:45pm. Because Sam accepted the bet after the new start time, John would thus submit the results as "Time Changed, Postponed, or Cancelled" because it wouldn't be fair for him to lose a bet just because of a last second time change. It's incumbent upon Takers to be honest in how they accept bets.
Now on the other hand, if Sam accepts the bet at 4:45pm instead of 5:45pm, the bet would still have action because Sam accepted the bet before the new start time of the event. The goal is not to prevent bets from having action in ZenSports -- it's to prevent unscrupulous behavior such as accepting bets after one knows some or all of the outcome.
The start time of the Bucks vs Lakers game that was originally scheduled for 7:30pm is delayed by an hour due to a previous broadcast running late. Or a baseball game goes through a rain delay of 3 hours before play is resumed. Or an NFL game gets moved from an early morning time slot to an evening time slot 12 hours later. In all of these cases, the bet has action and should NOT be submitted as "Time Changed, Postponed, or Cancelled".
Now however, assume that a baseball game gets started on time, but goes through such a long rain delay that they decide to suspend play until the next day. Or an entire game gets postponed due to weather by more than 12 hours after the original start time. In these cases, "Time Changed, Postponed, or Cancelled" SHOULD be used, since the start time of the event has been changed to more than 12 hours after the original start time of the event.
Team Liquid plays FaZe Clan at 6:00am on July 8th. The teams play, but there are no results to be found online because that particular CS:GO tournament or league didn't report results to any online data providers. John Smith is the Maker and needs to submit results by 5:59am on July 9th, otherwise he'll automatically lose the bet. When the clock strikes 12:59am on July 9th, John should submit the results as "Time Changed, Postponed, or Cancelled", because it's within 5 hours of the expiration time that results are due by, and there are no known results to submit.
The reason for the 5 hour mark in this situation is because it's unfair for John to have to sit there waiting for results right up until the expiration time of 5:59am. This case is rare, but it's the only fair way to handle this scenario.
Be very careful with this scenario however -- if you as the Maker think that results are not available online, and they really are, it's going to be an easily won dispute for the Taker. As the Maker, you need to make extra sure that this is really the case.
A baseball game gets rained out towards the end of the season between the Marlins and Mets. Both teams are out of the playoff race and Major League Baseball decides not to reschedule the game for a later date -- rather, they just cancel the game entirely. In this case, "Time Changed, Postponed, or Cancelled" SHOULD be used.
The net result of "Time Changed, Postponed, Or Cancelled" being used is a refund of the original bet back to both the Maker/Taker (similar to a Tie). The original Maker betting fee (2.5% for USD / BTC bets and 1% for SPORTS bets) and the Taker betting fee (5% for USD / BTC bets and 2.5% for SPORTS bets) charged by ZenSports will not be refunded in the instance of a Suspended/Postponed event. However, the Maker escrow fee will be refunded back to the Maker. More on this HERE.
ZenSports offers sports bettors the ability to create bets on what will happen during a game or the outcome of a game after a game has already started (i.e. "in-game betting"). In-Game Bets ALWAYS have action, regardless of any start time changes or other things going on. Why is this? Because in-game bets are being created in real-time, knowing all available logistical and start time changes. ZenSports will soon be rolling out a designation that gets shown for all "In-Game Bets" to make it easy to discern which bets are In-Game.
Baseball Doubleheaders and Makeup Games
When a game in suspended/postponed in baseball, the next step is often that the game then becomes rescheduled as part of a "doubleheader" at a later date and time. A doubleheader means that both teams play a makeup game for the suspended/postponed game on the same date that they play one of their originally scheduled games.
There are 2 scenarios to account for with baseball doubleheaders:
1) If you place a bet for an original game scheduled on a date where an additional second makeup game gets added on that same date after you have already placed the bet for the original game on that date, then the bet for the original game scheduled (i.e your bet) will always be the second game of the doubleheader.
The Brewers and Cubs are scheduled to play on April 10th, and that game gets rained out and postponed, and then becomes part of a doubleheader the next day on April 11th. The results for all of the bets related to the April 10th game get submitted as "Suspended/Postponed". Then, all bets that had already been accepted for the April 11th game prior to the rained out game from April 10th being added will be for the second game of the doubleheader on April 11th.
2) The second situation of placing a bet for a baseball doubleheader is more straightforward -- a baseball game gets postponed and added as the first game of a doubleheader. The bet for the makeup game (i.e. the earlier game of the doubleheader) will be valid as long as the date/time of the game displayed in ZenSports matches the actual date/time of the game.
Off day makeup games:
Similar to scenario 2 above for doubleheaders, if a makeup game gets scheduled an on "off day" for the two teams, where the game is not part of a doubleheader, then the bet will be valid if the date/time of the game displayed in ZenSports matches the actual date/time of the game.
Write In Bets
ZenSports allows Makers to write in their own bet descriptions when creating bets. To the extent that the Maker uses the same or similar syntax for a bet type that ZenSports uses, ZenSports will interpret the bet to mean the same thing as one of its pre-defined bet types. The further away that Write In bets deviate from the standard terminology that ZenSports uses, the more up for interpretation that Write In bets will be.
DNP (Does Not Play) or Leaves Early Scenarios
If a particular player involved in a bet does not play or leaves a game/match early for any reason, the proper way to handle the resolution of the bet depends on a variety of factors.
Player bets are wagers on the outcome that a specific player might achieve, such as how many points a player might score in a game, or how many home runs a player might hit in a season.
In order for player bets to have action, the player must play the minimum unit for that particular sport and for that particular time period. If a player does NOT play for the minimum unit, then the bet result should be submitted as "Time Changed, Postponed, or Cancelled".
The minimum unit for a particular sport is defined as follows:
- One second for time-based sports.
- One shot for golf (i.e the golfer must hit at least one shot off the first tee)
- One pitch for baseball (i.e. must be in the starting lineup when the first pitch is thrown)
- One set for tennis (one entire full set must be played for the bet to have action).
- One map started for Esports.
For the particular time period, the above minimum unit must be met as follows:
- Season/Futures - minimum unit in any game/event that season
- Multiple Games - minimum unit in any of the games selected
- Single Game - minimum unit in that one game selected
For example, you pick LeBron James to score more than 20 points in a single Lakers game. Lebron plays for one second, hurts himself, comes out of the game, and doesn't return. The bet in this case has action and is valid. Conversely, LeBron is a late scratch from the lineup and doesn't play at least one second in the game. In this case, the bet is void and does not have action.
Now assume you pick LeBron James to score more than 1,500 points in a season. Lebron plays for one second in any game that season, hurts himself, comes out of the game, and doesn't return. The bet in this case has action and is valid. Conversely, LeBron hurts himself before the season starts and never plays even one second in any game that season. In this case, the bet is void and does not have action.
Multiple Game bets would be similar to a season bet, but would be limited to just the games selected.
For all sports, team bets are always valid, regardless of who plays for that team during the season or games. Team bets are never void due to a particular player not playing.
A note on the "Detailed Bet Results" typed in by Makers
Makers are required to type something into the "Detailed Bet Results" box when submitting results. The Detailed Bet Results are simply a courtesy for everyone in the marketplace to easily see what the score or stats of particular bet are --> the Detailed Bet Results are NOT factored into who the winner of a bet was, and should not be disputed by a Taker (assuming the correct winner of the bet has been set). Disputing typos, abbreviations, the order of which teams were listed in, etc. will not be cause for dispute and such disputes will be rejected. In fact, Makers can edit the description typed into the Detailed Bet Results field at any time (Makers can never edit the actual winner of a bet after it's been submitted).