The information below is subject to be updated at any point in time by ZenSports. All ZenSports customers are responsible for understanding this content at all times.
As a decentralized betting platform, ZenSports can't require Makers or Takers to agree on how to handle the settling of bets. However, given that ZenSports is currently the arbitrator in handling all disputes, we can provide guidance as to how we'll rule on all disputes based on some of the most common outcomes that may be open to some interpretation.
Below are a few of the most common outcomes that may be open to interpretation, and how ZenSports recommends that you as the Maker submit results based on such outcomes, since this is how ZenSports will resolve disputes. This is by no means an exhaustive list, and should you have any questions as to how to submit results for a specific bet type, you can always chat with us or email [email protected] for further clarification.
As the Maker, you are ultimately the one responsible for all results that you submit, regardless of whether you understand how ZenSports will resolve disputes. You are bound to the final resolution/decision of all disputes.
Point Spread Bets
A Point Spread bet is one in which you need to subtract or add a certain number of points/runs/goals to a team's final score in order to get the true final score for the purposes of the bet. If a particular team is "minus" X number of points/runs/goals, then when the game is over, you need to subtract that amount from that particular team's final score. If a particular team is "plus" X number of points/runs/goals, then when the game is over, you need to add that amount to that particular team's final score. After subtracting or adding the minus/plus amount to that particular team's score, you then use that final score to determine who "won".
John Smith creates a National Football League bet, with the the Green Bay Packers at minus 6.5 points when playing against the Chicago Bears.
The final score of the game is Green Bay Packers 27, Chicago Bears 20. In order to determine whether John wins the bet or not, you need to subtract 6.5 points from the Packers score in order to get the true final score for the purposes of settling the bet results. When subtracting 6.5 points from the Packers score, you get a new final score of Green Bay Packers 20.5, Chicago Bears 20. Since 20.5 is greater than 20, the Packers still win the game, and John wins the bet.
In the same bet above, now let's say the Packers win 26-20 instead of 27-20. After subtracting the 6.5 points from the Packers score, they are now left with only 19.5 points. Which is less than the 20 points that the Bears have. In this situation, John loses the bet.
Adam Nelson creates a Premier League soccer/football bet with Manchester United at minus 0.5 goals when playing against Liverpool.
The final score of the game is Manchester United 1, Liverpool 1. In order to determine whether John wins the bet or not, you need to subtract 0.5 points from Manchester United's score in order to get the true final score for the purposes of settling the bet results. When subtracting 0.5 points from Manchester United's score, you get a new final score of Manchester United 0.5, Liverpool 1. Since 0.5 is less than 1, Manchester United ends up with fewer goals than Liverpool for the purposes of settling the bet, and Adam loses the bet.
In the same bet example above, now let's say Adam took Manchester United at plus 0.5 goals. Then even in a tie score of 1 to 1, Manchester United would end up with 1.5 points after adding in the 0.5 goals from the point spread bet, and in this situation, Adam wins the bet.
**If after subtracting or adding the point spread amount to a team's final score, the final score for the bet results in both teams being TIED, then the result of the bet should be submitted as a "Tie" (see Responsibilities, Penalties, & Rewards As A Decentralized Betting System for how the winnings for Tied results are paid out).
An Over/Under bet is one in which you're betting that a certain outcome will be more or less than a specific pre-determined number. The outcome could be the number of points scored, number of home runs hit, number of three pointers made, or practically any other bet type where you can choose to bet whether the outcome will be more or less than a specific number. Unlike point spread bets, no subtracting or adding of numbers is required to settle an over/under bet.
John Smith creates a National Basketball Association bet for the Milwaukee Bucks and Los Angeles Clippers to score over 211 points between both teams combined.
The final score of the game is Milwaukee Bucks 109, Los Angeles Clippers 106. When adding up both teams scores, the combined total of points is 215, which is over the 211 points as stated in the bet. As such, John Smith wins the bet.
In the same bet above, now let's say the final score is Bucks 105, Clipper 86. When adding up both teams scores, the combined total of points is 191, which is under the 211 points as stated in the bet. In this situation, John loses the bet.
**If the final number ends up being exactly that of the over/under target number, then the result of the bet should be submitted as a "Tie" (see Responsibilities, Penalties, & Rewards As A Decentralized Betting System for how the winnings for Tied results are paid out). In the above example, if the final score is Bucks 106, Clippers 105, and the total ends up being exactly 211, then the result of the bet is a Tie.
The only exception to this is the Maker of the bet chooses for the outcome to be exactly a specific number. In that case, hitting that number exactly wins, and not hitting that number exactly loses.
Overtime always counts in every possible instance and every possible bet type. You should always include overtime in your final score and/or stats.
ZenSports offers a "Suspended/Postponed" option when submitting results, and this option should always be used when submitting results for a game that is suspended/postponed. The net result is a refund of the original bet back to both the Maker/Taker (similar to a push), but because the betting fees also get refunded to the Maker/Taker (unlike a push), it's actually a slightly better result than submitting a Tie/Push outcome. More on this HERE.
Even if a game is rescheduled to be played the next day, the Suspended/Postponed outcome should be used, because if results of the bet are submitted more than 24 hours after the start time of the event, the Maker will automatically lose the bet. The only time that Suspended/Postponed should not be used for the outcome of a bet is if there's a weather delay, but that weather delay is only temporary and the game is still scheduled to be played within the next 12 hours.
Baseball Doubleheaders and Makeup Games
When a game in suspended/postponed in baseball, the next step is often that the game then becomes rescheduled as part of a "doubleheader" at a later date and time. A doubleheader means that both teams play a makeup game for the suspended/postponed game on the same date that they play one of their originally scheduled games. This can make it somewhat confusing if you place a bet that is on the game that was originally scheduled for the date when the doubleheader is going to take place. Especially if the start time of the original game scheduled is switched around to account for the makeup game to be played that same date.
To avoid confusion, if a bet is accepted for the original game scheduled on a date where a new second makeup game gets added on that same date, the bet for the original game scheduled will always be the second game of the doubleheader. Because the makeup game was originally submitted by the Maker as "Suspended/Postponed", no bets on the makeup game (i.e. the first game of the doubleheader) can be accepted.
The Brewers and Cubs are scheduled to play on April 10th, and that game gets rained out and postponed, and then becomes part of a doubleheader on May 5th. The results for all of the bets related to the April 10th game get submitted as "Suspended/Postponed", and any bets that get accepted for the May 5th game will be for the second game of the doubleheader on May 5th. No bets for the first game of the doubleheader on May 5th will be acceptable.
Off day makeup games:
If a makeup game gets scheduled an on "off day" for the two teams, where the game is not part of a doubleheader, then only if the date/time of the game displayed in ZenSports matches the actual date/time of the game will the bet be valid.
Write In Bets
ZenSports allows Makers to write in their own bet descriptions when creating bets. To the extent that the Maker uses the same or similar syntax for a bet type that ZenSports uses, ZenSports will interpret the bet to mean the same thing as one of its pre-defined bet types. The further away that Write In bets deviate from the standard terminology that ZenSports uses, the more up for interpretation that Write In bets will be.
All decisions by ZenSports regarding disputes are final, and are not open for reconsideration. You can view more about this under our Terms & Conditions.