If you type in the wrong detailed results of the bet when submitting results, such as the final score of a game or a player's stats, you can always edit those details at anytime directly within the app. See the end of this support article about editing the actual winner of the bet if you submitted that incorrectly.
To edit the detailed results of a bet that you've already submitted, follow these steps:
Go to the My Bets tab within the Results screen:
Next, go into the filter while staying on the My Bets tab:
Select "History" while within the filter and tap the "Search" button at the bottom (you can also choose to only filter by "Maker" bets if you'd like narrow down the results even more, but that's not required):
This will now show you all bets that you've already submitted results for. Tap on the bet that you want to edit the detailed results for:
You will now see the "View Results" screen, which shows the summary of the bet at the top, and the original bet results that you submitted below that. Tap the "Edit" icon in the top right corner to edit the detailed results of the bet:
After tapping the Edit icon in the above screen, you'll be on the Edit Results screen. Notice how you can't edit the bet winner, as the answer choices are grayed out. But you can edit the detailed results of the bet:
After you've updated the results in the text box, just tap the green "Edit Results" button at the bottom:
Submitting the incorrect winner of the bet
If you accidentally submit incorrect results as to who the actual winner of the bet is (i.e. the Maker or Taker), then your ability to edit this result depends:
- If you submit incorrect results in favor of yourself (the Maker) when you actually lost the bet, you can reach out to [email protected] within 60 minutes of submitting the results, and we will correct this for you without any escrow penalty. After 60 minutes, the Taker will be able to dispute the results and you will not be able to get a refund on the escrow fee.
- If you accidentally submit incorrect results in favor of the Taker (when you actually won the bet), this can't be un-done unless you email ZenSports at [email protected] prior to the event starting AND the Taker has enough funds to debit their wallet balance for the full amount received when you marked them as the winner. Be sure to include the Bet ID with your email, and we will date/time stamp your outreach to our support team (which MUST be prior to the event starting). If the above two conditions are met and all details provided, ZenSports will then manually monitor the results of the event and set the correct winner when the event has ended. ZenSports will have the sole and final discretion as to whether this request is received in time before the event started.