The information below has been provided as of May 25, 2019 and is subject to be updated at any point in time by ZenSports. All ZenSports customers are responsible for understanding this content at all times.
As a decentralized betting platform, ZenSports can't require Makers or Takers to agree on how to handle the settling of bets. However, given that ZenSports is currently the arbitrator in handling all disputes, we can provide guidance as to how we'll rule on all disputes based on some of the most common outcomes that may be open to some interpretation.
Below are a few of the most common outcomes that may be open to interpretation, and how ZenSports recommends that you as the Maker submit results based on, since this is how ZenSports will resolve disputes. This is by no means an exhaustive list, and should you have any questions as to how to submit results for a specific bet type, you can always chat with us or email [email protected] for further clarification.
Ties and Draws are often the subject of the most confusion among bettors. Here are some specific clarifications on how to handle these types of outcomes based on the sport and based on the bet type within ZenSports:
Sports that allow Ties/Draws:
- For any sport that allows a game/match to end in a tie/draw, and where the bet type is "Straight Up Win (Moneyline)", you will only win the bet if the resulting outcome is that particular team actually winning the game/match. A Tie/Draw (and of course a loss) outcome will result in a loss of the bet. The best example of this is a soccer match where one team is picked to win straight up H2H over the other. If you bet a particular team to win, and the outcome of the match is a tie/draw, you will lose the bet.
- For any sport that allows a game/match to end in a tie/draw, and where the bet type is "Point Spread", "Over/Under" (both teams or individual team), or any player bet type, you will only win the bet if the resulting outcome is that particular team winning the game/match. However, in these instances, a Tie/Draw outcome will result in a push of the bet (not a loss). The best example of this is a soccer match where you bet one team to win minus 1 goal or where you pick two teams to score over 3 goals combined. If either of these two outcomes result in a tie after accounting for the point spread or over under, you will push on the bet. Of course, a loss is still a loss.
Sports that DON'T allow Ties/Draws:
- For any sport that doesn't allow a game/match to end in a tie/draw, then regardless of what the bet type is, a Tie/Draw outcome will result in a push of the bet (not a loss). This will most frequently happen with point spread, over/under, and player bets. The best example of this is a basketball game where you bet one team to win minus 6 points or where you pick two teams to score over 210 points combined. If either of these two outcomes result in a tie after accounting for the point spread or over under, you will push on the bet. Of course, a loss is still a loss.
Overtime always counts in every possible instance and every possible bet type. You should always include overtime in your final score and/or stats.
ZenSports offers a "Suspended/Postponed" option when submitting results, and this option should always be used when submitting results for a game that is suspended/postponed. The net result is a refund of the original bet back to both the Maker/Taker (similar to a push), but because the betting fees also get refunded to the Maker/Taker (unlike a push), it's actually a slightly better result than submitting a tie/push outcome. More on this HERE.
Write In Bets
ZenSports allows Makers to write in their own bet descriptions when creating bets. To the extent that the Maker uses the same or similar syntax for a bet type that ZenSports uses, ZenSports will interpret the bet to mean the same thing as one of its pre-defined bet types. The further away that Write In bets deviate from the standard terminology that ZenSports uses, the more up for interpretation that Write In bets will be.
All decisions by ZenSports regarding disputes are final, and are not open for reconsideration. You can view more about this under our Terms & Conditions.