ZenSports requires that users reset their password after a period of 90 days for account security. Customers can also choose to reset their password if they no longer remember or want to use a different password. To reset your password:

On the Login page, tap on 'Forgot Password?'

Enter the email address on your ZenSports account in the text box, then tap on Send Email.

Note: You need to enter the email address on your ZenSports account here. Entering an email that isn't associated with your ZenSports account won't work.

A one-time password code will be sent to your verified mobile phone number. Enter the code in the blank field below, then tap on "Submit".

If the code entered is correct, a confirmation screen will appear to inform you that the code is confirmed.

An email will be sent to the verified email address on your account. If you've still not received the password reset email after a couple of minutes, check your spam folder.

The email is titled: Someone attempted to reset your ZenSports password.

Open the email and click on "Change my password."

A new window will open and ask you to enter your new password. Note that the new password must be 8 characters minimum, and contain a combination of at least two of the following criteria: Upper case letters, lower case letters, numeric, and/or special characters.

After entering your new password, confirm the password by re-entering the same password again.

Tap on Change my password to reset your old password to the new password.

You'll see a Password Reset Successful message if the reset successfully went through.