While the ZenSports team does its best to release bug-free code and also fix bugs as quickly as possible, mistakes or bugs can still happen from time to time. Please visit our House Rules for how we handle errors or bugs related to bets or odds.
If you find a bug in our app, please bring it to our attention right away by chatting with us in the app or submitting an email to [email protected]. While it's possible that you're the only one that is incurring the issue, more likely than not, others are incurring the same issue as well. We can only know about issues if our customers help us out when they encounter a problem.
Bug Bounties
You'll be eligible to receive a bug bounty from ZenSports if you submit a bug report to us and it meets all of the following criteria:
We're able to reproduce the same bug on our end.
We haven't already identified the bug prior to you submitting the bug report.
You are a paying customer that has had at least $100 in betting volume in the past 30 days,
When you submit a bug report to us, we'll let you know within 48 business hours if you're eligible for the bug bounty based on the above criteria. If you are eligible for the bug bounty, the amount of the bounty will depend on the severity of the bug:
Blocker Bug - these are bugs that don't offer a workaround in our app and prevent all customers from placing bets or depositing/withdrawing/exchanging funds. Blocker bugs will earn a $50 bug bounty.
Non-Blocker Bug - these are bugs that don't impact the ability for customers to place bets or deposit/withdraw/exchange funds, or where there is a workaround in our app. Non-Blocker bugs will earn a $10 bug bounty. Most bug bounties fit into this category.
**All bug bounties will be paid in the form of a credit to your ZenSports betting account.